Refund policy

Effective Date: 18 April 2026

Thank you for shopping with us. We take pride in offering high-quality jewelry and want you to be fully satisfied with your purchase. Please review our refund policy carefully.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rdstephens@fableflintjewelry.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rdstephens@fableflintjewelry.com. Please allow up to 72 hours for a response.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rdstephens@fableflintjewelry.com.

The following items cannot be returned or refunded:

Customized or personalized jewelry
Earrings (for hygiene reasons)
Items purchased on clearance or final sale
Gift cards

Shipping charges (if applicable) are non-refundable.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost returns

Order Cancellations

Orders can be canceled within 12–24 hours of placement. After this period, your order may already be processed and shipped.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

For any questions about our Refund Policy, please reach out:

Email: rdstephens@fableflintjewelry.com.